RETURNS POLICY



SAFE SHOPPING GUARANTEE 

WELCOME TO SmokedShop SHOPPING GUARANTEE

“HERE AT SmokedShop WE WANT YOU TO SHOP FEELING SAFE. THAT’S WHY WE PROVIDE YOU GUARANTEES THAT ENSURE YOU’LL RECEIVE YOUR ITEM ON TIME AS PROMISED!”

SmokedShop Strongly Guarantees the following:

WHAT GUARANTEES CAN I GET?

FULL Refund if you don’t receive your order within: 

 Location Guarantee Full Refund
United States 50 days ✔️
Canada, Europe 60 days ✔️
Australia, New Zealand 60 days ✔️
Rest of the world 60 days ✔️

 

RETURNS & REFUND INFORMATION

 Condition FULL Refund Partial Refund Ineligible for refunds

Keep &

Refund

Received Damaged Item ✔️ ✔️ ✔️
Wrong Item Delivered ✔️ ✔️ ✔️
Unhappy with item ✔️
Parcel Delayed or Lost (shown as not delivered on tracking site) ✔️ ✔️
Parcel Lost (shown as delivered on tracking site) ✔️
Clothing: worn, washed ✔️
Clothing Incorrect size by customer ✔️
Freebies/giveaways ✔️
Clearance Sale Items ✔️

▸Returns and refunds are allowed. Unfortunately, we do not offer any exchanges. 

▸Buyers shoulder the shipping cost for returns. 

 REFUND OPTIONS

 Store Credit

 Gift Card

 Money

 

▸ We will be very happy to issue a refund, as long as the item is unused and in the original packing. No questions asked! So please first check the specs of the item very carefully before placing an order.

If you have questions with the item, please email us: smoked.delicacies@gmail.com

 

HOW TO GET THE REFUND?

STEP #1

Please send us an email at smoked.delicacies@gmail.com : 

INCLUDE IN THE EMAIL

  •  Order Number 
  •  Full Name 
  •  Reason For Returns 
  •  Picture of The Item (*required) 

STEP #2

Please wait for our reply within 1 business day. We will then review the status of the return & refunds within 1-2 business days.

 

If you have any questions, please feel free to smoked.delicacies@gmail.com